FAQ

Do you ship outside of Miami, FL?

Yes, we ship orders within the United States. For international shipping, please contact us directly to discuss the details and additional fees that may apply.

How long will it take for my order to arrive?

Most orders are processed and prepared for shipping within two (2) business days after you place them. Once your order has been boxed and a tracking label has been created, you will receive an email confirmation with the tracking information. Domestic U.S. customers can typically expect to receive their purchases within 1-3 business days after the order has been dispatched. For international customers, delivery usually takes 7-10 business days after the order has been dispatched. Please note that these are estimated delivery times and actual delivery may vary.

Why was my order canceled?

Order cancellations may occur for various reasons. If we are unable to fulfill your order, we will contact you and provide an explanation. Please understand that we retain the right to refuse or cancel any order at our sole discretion.

What is your return policy?

All sales are considered final, and we do not accept returns. However, we value customer satisfaction, so if you have any concerns or issues with your purchase, please don't hesitate to contact us via email at info@aplugllc.com. We will be happy to assist you and address any problems you may have.